Customer support

App access, account questions, or repayment help — start here.

Credit Up Customer Service Team

Include the app name, what you were trying to do, and any error message. Send only the information needed to explain your question.

The email button opens your email app. If it does not open, copy the address and send an email yourself.

Never share your password, wallet PIN, or OTP. Follow the payment instructions shown in your verified bill.

Contact address
8 Gulshan Avenue, Gulshan-1, Dhaka - 1212, Bangladesh

What happened to AloKash?

AloKash has been discontinued. Credit Up is its replacement app. Sign in with your existing account; do not register again.

Will changing an app create a new account?

An app change alone is not a new loan or account. Contact support if access to your existing account fails.

Can I apply for a loan on this website?

Applications and offers are handled in the relevant app. This website provides downloads, guidance, and support.

My app is unavailable. Can I still repay?

Use your existing verified payment link, or request repayment help from support.

I paid, but my bill has not updated.

Keep your payment receipt and contact support before paying again. A processing message is not confirmation that the bill has been settled.

How can I request data deletion or make a complaint?

Email support with a clear subject such as Data deletion request or Complaint. Do not include your password, PIN, or OTP.